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Entrepreneurship

Cynthia Hester of Google Cloud and Kalina Bryant of Asana: Customer Advocacy is more important to Customer Experience than Ever Before

What is customer advocacy?   What role does it plays in the organization? How is it different from marketing?  And what’s the importance of advocacy as part of a holistic customer experience?  It’s not often I have an opportunity to speak with two industries leaders together on an important topic [CONTINUE READING]

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Entrepreneurship

White House expands investment ban on Chinese tech and telecom companies

The Biden administration has replaced and expanded Trump-era restrictions on investing in certain Chinese firms deemed supportive of that country’s surveillance and military apparatus. Major tech, space and telecom companies are listed in the initial 59 covered by the executive order, with more to come by order of the Treasury. [CONTINUE READING]

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Entrepreneurship

TikTok just gave itself permission to collect biometric data on US users, including ‘faceprints and voiceprints’

A change to TikTok’s U.S. privacy policy on Wednesday introduced a new section that says the social video app “may collect biometric identifiers and biometric information” from its users’ content. This includes things like “faceprints and voiceprints,” the policy explained. Reached for comment, TikTok could not confirm what product developments [CONTINUE READING]

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Entrepreneurship

Rebranded Toyota Ventures invests $300 million in emerging tech and carbon neutrality 

Toyota AI Ventures, Toyota’s standalone venture capital fund, has dropped the “AI” and is reborn as, simply, Toyota Ventures. The fund is commemorating its new identity by investing an additional $300 million in emerging technologies and carbon neutrality via two early-stage funds: the Toyota Ventures Frontier Fund and the Toyota [CONTINUE READING]